Refund and Returns Policy
Returns and Refund Policy
At Shahmeez, we strive to provide you with the best shopping experience possible. We understand that sometimes you may need to return a product or request a refund. This Returns and Refund Policy outlines the terms and conditions for returning items and obtaining refunds from our website. By making a purchase with us, you agree to the terms described below.
- Return Eligibility:
1.1 Clothing and Garments: To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it. It should be in its original packaging with all tags and labels intact.
1.2 Non-Returnable Items: For hygiene reasons, certain items such as underwear, swimwear, and accessories (including jewelry, socks, and hats) are non-returnable unless they are faulty or damaged.
2. Return Process:
2.1 Initiating a Return: If you wish to return an eligible item, please contact our customer service team within 3 days of receiving the product. Provide them with the order details and a reason for the return.
2.2 Return Authorization: Our customer service team will provide you with instructions on how to proceed with the return. Please wait for the return authorization before shipping the item back to us.
2.3 Return Shipping: You are responsible for the cost of shipping the item back to us. We recommend using a trackable shipping method to ensure the safe return of the product.
2.4 Condition of the Returned Item: The item must be returned in its original condition, unused, and with all original packaging, tags, and labels intact. We reserve the right to reject a return if the item is not in its original condition.
2.5 Return Confirmation: Once we receive and inspect the returned item, we will notify you of the status of your return and initiate the refund process if the item meets the return eligibility criteria.
3.Refund Process:
3.1 Refund Eligibility: If the returned item meets the return eligibility criteria, we will process your refund within 7 days of receiving the item.
3.2 Refund Method: The refund will be issued using the same payment method used for the original purchase. Please note that any shipping charges incurred at the time of purchase are non-refundable.
3.3 Refund Amount: The refund will be for the purchase price of the returned item, excluding any discounts or promotions applied to the original purchase.
3.4 Non-Refundable Items: Certain items, such as gift cards or promotional items, are non-refundable.
4. Exchange Policy: We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item on our website.
5. Damaged or Faulty Items: If you receive a damaged or faulty item, please contact our customer service team immediately. We will guide you through the return process and arrange for a replacement or refund, depending on product availability.
6. Contact Us: If you have any questions or need further assistance regarding our Returns and Refund Policy, please contact our customer service team at [email protected] or by phone at 0334-5339962.
We are here to help you.
